Refund policy
Refund & Return Policy
Return Window: We accept returns within 20 days of delivery for all customers. Items must be unworn, unused, with original tags and packaging. You'll need your receipt or proof of purchase.
How to Start a Return: Contact us at gc@gcartplus.com with your order number. We will provide return instructions and the return address. Items sent back without prior authorization will not be accepted.
Damages & Issues: Inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at gc@gcartplus.com so we can resolve it.
Non-Returnable Items: We do not accept returns on perishable goods, custom or personalized products, personal care goods (e.g. beauty items), sale items, or gift cards. Contact us if you're unsure about your item.
Exchanges: To exchange an item, return it and once accepted, place a new order for the replacement.
EU Customers — Right of Withdrawal
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification. Items must be unworn, unused, with tags and original packaging. Once you notify us of your withdrawal, you have a further 14 days to return the item.
To exercise this right, submit a request through your customer account at https://shopify.com/67008954464/account, or contact us at gc@gcartplus.com. If you checked out using a phone number only, use the return link in your SMS order confirmation.
Return shipping costs are the customer's responsibility. A full refund — including standard original shipping costs — will be issued within 14 days of receiving the returned item, using the original payment method.
Exceptions: Custom or personalized items, opened sealed hygiene goods, perishable goods, and accessed digital content are excluded from the right of withdrawal.
UK Customers — Consumer Contracts Regulations
If your order is shipped to the United Kingdom, you have the right to cancel your order within 14 days of receiving it. To cancel, notify us at gc@gcartplus.com within this period. You then have a further 14 days to return the item. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect. Refunds will be issued within 14 days of receiving the returned item.
Exceptions: Custom or personalized items, opened sealed hygiene goods, and perishable goods are non-refundable.
USA Customers
Returns are accepted within 20 days of delivery. Items must be in original, unused condition with tags and packaging. Contact us at gc@gcartplus.com to initiate your return. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
Asia & Rest of World
Returns are accepted within 14 days of delivery. Items must be in original, unused condition with tags and packaging. Contact us at gc@gcartplus.com to initiate your return. Please note that return shipping costs and any applicable customs/duties are the customer's responsibility.
Refunds (All Regions)
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 15 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval, contact us at gc@gcartplus.com.
How to Start a Return:
Contact us at gc@gcartplus.com or aspmspecial@gmail.com with your order number, or submit a return request directly through your customer account. We will provide return instructions and the return address. Items sent back without prior authorization will not be accepted.